Policy for returning, exchanging or canceling purchases

- In the event that the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during delivery of the product / it will be compensated with an alternative product if available, and if the product is not available the amount will be refunded (only the shipping value will be deducted)

- Or in the event of a return for other reasons (the customer needs to exchange the product or the customer’s desire has changed in general), the product must be in its original condition and unopened, and the shipping value will be deducted and 5% of the value of the item will be deducted.

- In the event that the customer wants to return a product that was purchased by paying in Tamara or Tabby, meaning in installments, an amount of 10% will be deducted, even if the product has not been opened and in its original picture and carton.

“It is forbidden to return or exchange the product if the customer does not like the product when opening the product, and the prohibition includes digital products at all.”

* Note: The return period is only two days, and proof of the purchase invoice is required.

If the customer wants to cancel the order after the payment process and the order has not been shipped, only 3% of the amount paid will be deducted.

Time period policy for returning, exchanging or canceling purchases:

The refund process takes a maximum of 15 working days from the date of submitting the refund request.

Policy for returning, exchanging or canceling purchases:

The store has the right to cancel the existing order or pre-order if the product is not available for any reason and return the full amount to the customer for a maximum period of 15 working days from the date of canceling the order.

Contact us on social media or via WhatsApp and tell us the products you would like to exchange, and the method of shipping the product will be agreed upon with the customer.

This policy applies to the product being in its sealed packaging and in the same original condition when purchased

When returning, all accessories must be returned in their original packaging.

If the device is beyond repair, it will be replaced for you with a new device

Products that have been opened will not be replaced if it is not proven that there is a manufacturing defect in them, noting that non-replaceable products are all that violate or deviate from the conditions, such as (opening the product, cutting from the product, tearing...etc.)

If the product is examined and it turns out that it has a manufacturing defect or a product different from what was ordered, the customer will be compensated with a new product and we will bear the shipping cost. The customer is contacted and a method of shipping the product is agreed upon. The customer is expected to deliver the product to the shipping company within 7 days from the date of the agreement.

The delivery method for shipping companies is agreed with the customer with the customer service team according to each city’s policy, and the agreement is canceled if the customer does not deliver the product to the shipping company during this period.

 Exceptions that are not covered by the return and exchange policy

Malfunctions and damages resulting from misuse

The device’s serial numbers, original carton, colors, or any other appearance do not match the product when it is received during the purchase process and as stated on the purchase invoice.

+

The store does not bear the cost of the delivery method within Al-Ahsa chosen by the customer by mistake, and the delivery value will be adjusted based on the representative

+

1- Return within two days from the date of the invoice and exchange within a week

2- In the event of a return or exchange, the goods must be unused and in their original condition

3- In the event of a return or exchange, the original invoice must be attached

4- The organization is not responsible for any breakage or deficiency after delivery of the goods

5- If there is a warranty on the product, the warranty will be with the agent or the institution, and the customer has no right to ask the company to replace or refund the value of the product.

6- If the customer pays with a mada card, the amount of (8%) bank commission will be deducted from the total bill

7- The customer bears the delivery cost in the event of returning the goods